The Solution Matrix
How We Do It
A way of working that earns trust before asking for commitment, and treats go-live as the middle of the relationship rather than the end of it.
The matrix
Your solution takes shape in the matrix, not in a template
Our methodology is called the Solution Matrix. A matrix is the setting in which something develops, and the form that shapes it. That is the idea behind the name. You bring the elements of your business — its people, processes, data and goals — and we work with you to develop, form and shape them into a solution that fits the way you operate, rather than bending your business to fit a package.
The Solution Matrix brings four things together:
- Solution and relationship principles — the work starts from your goals and requirements, not from a product list.
- Established implementation methodology — a proven structure, adapted to your business rather than applied to it.
- Implementation and management expertise — attention to how the business is run, not only to how the software is configured.
- Business and emotional intelligence, in balance — because a system succeeds or fails on how the people using it are brought along.
It is organic by design. It changes as your requirements change, adapts as your business does, and circles back whenever it needs to. That is why it has two parts: three Tools for beginning — and for checking in — and twelve phases, most of which repeat for as long as the relationship lasts. Every one of our services is run inside it.
The Three Tools
Trust-Building Tools
Trust first. None of the three commits you to going further.
- Real-IT Check — An expert, honest read of where your systems stand today. No cost, no commitment, just a place to start.
- Aud-IT Review — A fixed-fee, deep-dive assessment with documented findings and recommendations you can trust.
- Proof-IT First — A proof-of-fit prototype, built to mirror your data and processes, so you can see it before you believe it.
The Twelve Phases
From first hello to a partnership that renews itself
Dream IT. Build IT. Grow IT. is not a slogan above the work — its three beats are the three bands below.
Phases 1–3 happen once. Phases 4–12 recur for the life of the relationship, because Re-Think IT is Think IT for a client you already have, and Propose IT is Plan IT for a client who already trusts you. After Propose IT, the cycle returns to Make IT.
Phases 1–3
Dream IT Getting to Know One Another
For a new prospect or client only.
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Phase 1: Start IT
First contact. The relationship begins.
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Phase 2: Think IT
We listen — and document your needs, goals, and pain.
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Phase 3: Plan IT
We shape it into a strategic, multi-phased plan.
Phases 4–7
Build IT Building and Going Live
For a new or an existing client.
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Phase 4: Make IT
We build it together, so you truly own the result.
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Phase 5: Test IT
We prove it works: functionality and data integrity.
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Phase 6: Run IT
“A Day In The Live” — a real-world readiness run.
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Phase 7: Live IT
Go-live, smooth by design and fully supported.
Then hyper-care: closer attention than ongoing support, until you are ready for Phase 8, Support IT — not until the project ends.
Phases 8–12
Grow IT Keeping and Growing the Partnership
For existing clients only.
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Phase 8: Support IT
We maintain and stand behind every solution in our care.
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Phase 9: Optimize IT
We improve your solution for smoother operations and better results.
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Phase 10: Evolve IT
We evaluate and grow the solution as your goals and needs change.
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Phase 11: Re-Think IT
We imagine new solutions, and plan how to get you there.
Replaces Phase 2, Think IT.
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Phase 12: Propose IT
We get your approval of the plan.
Replaces Phase 3, Plan IT. The cycle then restarts at Phase 4, Make IT.
A Faster Fit
The Rapid Methodology Formula
For smaller Business Central projects and rescues, the same methodology can move faster: a proven template, verified by you, and tuned as you grow. Form IT · Confirm IT · Perform IT.
The cycle
Most of the methodology comes into play after the first go-live
- Start IT — First contact. The relationship begins.
- Think IT — We listen — and document your needs, goals, and pain.
- Plan IT — We shape it into a strategic, multi-phased plan.
- Make IT — We build it together, so you truly own the result.
- Test IT — We prove it works: functionality and data integrity.
- Run IT — “A Day In The Live” — a real-world readiness run.
- Live IT — Go-live, smooth by design and fully supported. Then hyper-care: closer attention than ongoing support, until you are ready for Phase 8, Support IT — not until the project ends.
- Support IT — We maintain and stand behind every solution in our care.
- Optimize IT — We improve your solution for smoother operations and better results.
- Evolve IT — We evaluate and grow the solution as your goals and needs change.
- Re-Think IT — We imagine new solutions, and plan how to get you there. Replaces Phase 2, Think IT.
- Propose IT — We get your approval of the plan. Replaces Phase 3, Plan IT. The cycle then restarts at Phase 4, Make IT.
- Dream IT · Phases 1–3 Getting to Know One Another For a new prospect or client only.
- Build IT · Phases 4–7 Building and Going Live For a new or an existing client.
- Grow IT · Phases 8–12 Keeping and Growing the Partnership For existing clients only.